Community Engagement and Events Associate

Community Engagement and Events Associate Job Description  

1. Role Summary  

As the Community Engagement and Events Associate in the Communications team, you will report to the Communications Director. This role combines elements of community management, writing, events management, project management, and strategic thinking contributing to brand awareness, affinity, and connection to our grassroots value. You'll be a thought partner and execution lead for community engagement as it relates to the multiple diverse audiences Shamiri speaks to as well as event management. 

You’ll support critical functions ranging from brand awareness and visibility to grassroots-oriented initiatives. Your work will directly contribute to shaping the future of our brand affinity.  

2. Key Result Areas  

Community Engagement and Relationship Management 

• Evaluating the current community offering for Shamiri caregivers outside of their jobs 

• Develop and implement a comprehensive strategy and events calendar for Shamiri Institute caregivers that includes graduation events at hub level, networking events, career events etc. 

• Build out and maintain appropriate systems that foster a sense of community. This may include Discord, WhatsApp communities, blogs, newsletters, or other agreed upon platforms. 

• Develop and implement a comprehensive engagement calendar to foster positive relationships with key stakeholders including but not limited to beneficiaries, educators, government, funders, and other mental health organizations 

• Develop and implement Shamiri’s wellness calendar spanning in and out-of-office activities in collaboration with the Leadership team 

• Use results from 360 employee feedback survey to be proactive in informing changes that need to be made to wellness programming for staff members 

• Continuous monitoring and evaluation of all on-going programming and using data to inform improvements 

Event Planning and Execution 

• Collaborate with internal teams to identify event goals, target audiences, and key messages, ensuring alignment with the organization's mission and objectives 

• Manage aspects of event planning and logistics, including venue selection, vendor negotiations, marketing and promotional activities, registration, and onsite coordination 

• Cultivate and steward relationships with event sponsors, donors, and community partners to secure financial support 

• Work with the communications team to ensure promotion of events through various communication channels, such as social media, email marketing, and traditional media 

• Monitor and evaluate the success of events through post-event analysis, including attendee feedback, fundraising results, and key performance indicators, and provide recommendations for improvement 

• Maintain accurate records of event-related data, expenses, revenue, and other relevant metrics, and prepare reports for internal stakeholders and funders as needed 
   

Impact Storytelling and Feedback Loops 

• Collect and share impactful community insights and stories to strengthen programming and communication 

• Ensure feedback loops for all communities to share feedback in a timely manner with Shamiri 

Innovation & Adaptability 

• Stay up-to-date on event trends and best practice to keep our community experiences fresh, inclusive, and impactful 

• Embrace ambiguity and shifting priorities, with the ability to pivot between grassroots engagement, high-level strategy, and on-the-ground logistics 

• Identify gaps and opportunities for innovation in community engagement, even outside the core job description 

3. Critical Success Factors  

• Communication: Strong written and verbal communications skills. An ability to communicate with empathy and cultural sensitivity to foster relationship-building 

• Writing: Ability to write for different audiences and support with writing-related tasks such as press releases, blog posts, newsletters, reports, websites etc. 

• Analytical skills: Ability to analyze data, identify trends, and draw conclusions 

• Event Management: ability to manage all aspects of event planning from vison to execution while managing relevant stakeholders  

• Strong Execution: Skilled at managing multiple projects and driving them to completion 

• Audience-centered thinking: An ability to communicate clearly to specific audiences and craft content that drives engagement, educates, and inspires action 

• Organized: strong organizational skills and digital management documentation 

• Collaborative: Able to work across multiple teams and bridge organizational silos 

• Mission-Aligned: Passionate about improving mental health and creating scalable solutions across Africa 

• Resourceful & Entrepreneurial: Comfortable in ambiguity; self-starter mindset